Shipping policy

All orders (excluding custom orders) are processed within 1-3 business days. Once your order has been processed and shipped, you will receive a confirmation email with tracking information. Please note that processing time may be slightly longer during holidays, sales, new product launches, or periods of high order volume. We currently ship within the United States. Standard shipping $8. Estimated delivery time for standing shipping is 3-7 business days after your order has been processed. Delivery times are estimates and are not guaranteed. 

Tracking your order:

Once your order ships, a tracking number will be sent to the email address provided at checkout. Please allow 24 hours for tracking information to update. 

Lost, Stolen, or Delayed Packages:

We are not responsible for lost, stolen, or delayed packages once they have been transferred to the shipping carrier. If your package is marked as delivered but cannot be located, we reconnect contacting the carrier directly. If you need assistance, please reach out to us and we will do our best to help. 

Incorrect Shipping Information:

Customers are responsible for providing accurate shipping information at checkout. If an incorrect address is entered, please contact us immediately. We cannot guarantee changes can be made once an order has been processed. Orders returned due to an incorrect or undeliverable address may be subject to additional shipping fees for reshipment.

Damaged Items:

If your order arrives damaged, please contact us within 48 hours of delivery and include photos of the damaged item(s) and packaging so we can assist you promptly. 

Questions?

If you have any questions regarding your order or our shipping policy, please contact us at 

Designsonmains@gmail.com